TwoCooks Cocktails

Cancellation – Cooling Off Period

 

Most orders placed with TwoCooks Restaurant and online at www.twocooks.ie are covered by our 14 days satisfaction guarantee. You can return the item by notifying us within 14 days of the item being collected. If the item is not faulty, it must be returned unused, unopened and original packaging undamaged. You can return the item at your own cost. Also, please be aware that we cannot be held responsible and provide refunds/exchanges on items affected by circumstances beyond our control, this includes but is not limited to damage and neglect after goods are delivered or goods being stored incorrectly.

Once received, returned items will be checked and any agreed refunds, credits or exchanges will be made within 14 days.

 

EXCEPTIONS - If your order contains any of the following items, the cooling off period does not apply and cannot be returned unless faulty.

1. Fresh food perishable gifts (such as dairy, meat, fish or flowers)
2. Personalised and branded goods
3. Bespoke hampers. If your hamper is purchased using the create your own service or created to your requirements by our sales team.

Hampers that are delivered damaged or have defective contents must be notified to customer services within 48hrs of delivery. We will send a replacement hamper as soon as possible of the same type or an alternative hamper of the same value or higher will be offered. If another hamper is no longer required a refund will be offered, however we reserve the right for the item to be returned to us first using our return service for further inspection, so we can investigate the issue further.

To make the most of the goods content, we recommend that the food and drink items are consumed as soon as possible after collection. Some items can be kept for many months, but some require immediate consumption & refrigeration, these include but are not limited to cheese, fruit, bread, meats & cakes. We cannot accept liability for spoiled products if the items in the order are not stored in the correct manner once delivered. It is the purchaser's responsibility to inform the receiver of the goods that their purchase contains perishable food or drink and that it must be opened and stored correctly immediately upon delivery.

 

Allergens

Please note that food items may contain allergens such as nuts, egg, milk & gluten and you should be aware that our hampers are stored and packaged in environments in which nuts may be present. Details of ingredients of items are as supplied by the manufacturer, are shown on manufacturers' packaging and/or on our website(s) and are available on request.

 

Alcohol

Many of our gifts contain alcohol, therefore the minimum age to order from our site is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003

Emails and Mailing List

 

By opting in to our email mailing list you expressly consent to receiving emails from TwoCooks Restaurant relating to our products and services. We do not share your information with any third parties or use your email address for any other purpose. If you do not wish to receive emails from TwoCooks Restaurant, please contact us at info@twocooks.ie and we will remove you from the mailing list.

All photographs, copy, images, graphics contained within this website(s) are the wholly owned property of Twocooks. Any parties found to be using or copying any element of this website(s) without permission including our products or product descriptions will be deemed to be infringing our copyright